Frequently Asked Questions

From where can I view the activity logs of my account?

To view the logs for all web-based activities of your ZipDrive account,

1. Sign in to your ZipDrive account.
2. Click the 'Activity Logs' tab.
   
3. Under the 'Web Activity Logs' tab, a list of all your recent web-based activities will appear. Details include - Description, Date, IP Address and Computer Name.
   
4. You can select a particular computer, 'From Date', 'End Date' and click 'Generate' to view the activities during the selected date range for the computer.
5. Click 'Download PDF' to download a copy of the generated logs.
   

To view the logs for all file / folder activities of your ZipDrive account,

1. Go to the 'Activity Logs' tab.
2. Under the 'File and Folder Activity Logs' tab, a list of all your recent activities involving file / folder operations will appear. Details include - Operation, Computer Name, IP Address and Date.
   
3. You can select a particular computer, 'From Date', 'End Date' and click 'Generate' to view the activities during the selected date range for the computer.
4. Click 'Download PDF' to download a copy of the generated logs.
   

How do I update my profile?

To update your profile,

1. Sign in to your ZipDrive account.
2. Click the profile icon displayed on the top-right corner and click 'My Account'.
   
3. In the 'Profile Details' tab, modify your details - name, email address and phone number.
   
4. Click 'Save Changes'.

How can I cancel my ZipDrive account?

To cancel,

1. Sign in to your ZipDrive account.
2. Click the profile icon displayed on the top-right corner and click 'My Account'.
3. In the 'Profile Details' tab, click 'Cancel my account'.
   
4. A popup appears to confirm your cancellation. Enter your password and other information.
5. Click 'Cancel My Account'.
   

I want to subscribe for alerts via email. How do I enable the same?

You can choose to receive email alerts for the activity logs of your ZipDrive account.

To subscribe,

1. Sign in to your ZipDrive account.
2. Click the profile icon displayed on the top-right corner and click 'My Account'.
3. Go to the 'Preferences' tab.
   
4. Check all the fields for which you want to receive email alerts, and click 'Save Changes'.

Does ZipDrive have a VAT number?

For information on ZipDrive VAT number, contact us via email at [email protected].

Can I add VAT ID to my ZipDrive account?

If your business is based in the EU region, you can update your VAT ID information.

To add VAT ID,

1. Sign in to your ZipDrive account.
2. Click the profile icon displayed on the top-right corner and click 'My Account'.
3. Go to the 'Billing Information' tab, enter your VAT ID and click 'Save Changes'.
   

Note:

• VAT is location based, so the field will appear in the 'Billing Information' section of your account, only if it is applicable for your chosen country.
• VAT ID updated to your account will be validated by ZipDrive.

How can I view my billing information and invoices?

To view bills and invoices,

1. Sign in to your ZipDrive account.
2. Click the profile icon displayed on the top-right corner and click 'My Account'.
3. Go to the 'Billing Information' tab. In the 'Transaction Summary' section, click 'View' against the required invoice.
   
4. To print a bill, click 'Print'.
   

I am unable to use my existing credit card to make a payment towards the ZipDrive account renewal. Why?

This problem may arise due to the following reasons while renewing for a ZipDrive account:

• Credit card number and expiry date may be inaccurate.
• The online authorization system may fail certain valid credit cards outside the US in the address verification test.

The credit card that I had used to sign up for an ZipDrive account has expired. What should I do?

If your credit card has expired, you can update your credit card details and continue with your subscription.

To add a new card,

1. Sign in to your ZipDrive account.
2. Click the profile icon displayed on the top-right corner and click 'My Account'.
3. Under the 'Update Credit Card' tab, enter the new credit card details (Card Number, Card Expiry Date, Billing Address and Zip Code).
4. Click 'Update New Card'.