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How secure is ZipDrive?

All access sessions are secured with TLS v 1.2 to protect your data in transit. Also, your computer is authenticated with a License Key to allow access via ZipDrive.

Is my data stored on the ZipDrive server?

Your files reside on your computer, and not on the ZipDrive servers, which ensures that no one other than you have access to your files.

What is 'License Key'?

When you create your ZipDrive account, a License Key is generated. After you install the ZipDrive application on your computer, you need to enter this key in the popup that appears, to authenticate your computer. Once done, get direct access to the files on your computer from any web browser. Your data stays with you, providing complete privacy and control.

Will I be asked to provide confidential information?

We will never call you asking for sign in information, requesting payment or any other such information. If you receive a call of this nature, it is probably a phishing attempt. During such a scenario, do not share any information, and immediately contact us at [email protected] for quick assistance.

What are Trusted Devices?

Trusted devices provide an additional level of security for your ZipDrive account. Each time you sign in to your account from a new device, you are required to authorize it as a Trusted Device. You can thus prevent any unauthorized access to your account.

How can I authorize my device as a Trusted Device?

Once you sign in to your ZipDrive account via a new device for the first time, you will be prompted with a message.

On confirmation, a device authorization email will be sent to your registered email address. Click the 'Add to trusted devices' button in this email to sign in to your account and add the device to the Trusted Devices list. A confirmation message will appear, informing the same.

To view the list of all your linked devices,

  1. Sign in to your ZipDrive account.
  2. Click the profile icon displayed on the top-right corner and click 'My Account'.
  3. Go to the 'Security' tab. In the 'Trusted Devices' section, you can view the list of all your linked devices.
  4. Click 'Remove' against a device name to remove the same from the list of trusted devices.
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  5. Click 'Remove all' to remove all the devices from the list.
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What is two-step verification?

The two-step verification process enhances the security of your account and prevents access by unauthorized parties. Once two-step verification is enabled, in addition to your password, you will need to enter a verification code while signing in to your ZipDrive account, for additional security.

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Can I receive security codes via mobile?

Yes, you can receive security codes through an authenticator app installed on your mobile device.

To get started you need to download one of the authenticator apps. Most authenticator apps can generate security codes even when cellular/data service is not available, which can be useful when traveling or where coverage is unreliable. Any app that supports the Time-based One-Time Password (TOTP) protocol should work, like Google Authenticator, Microsoft Authenticator and Duo Mobile.

How can I set up two-step verification with Time-based OTP authentication?

To enable two-step verification with Time-based OTP authentication,

  1. Sign in to your ZipDrive account.
  2. Navigate to the 'Security Tab' on the LHS menu. Alternatively, you can also click the profile icon displayed on the top-right corner and click 'My Account' to access the 'Security' tab.
  3. Click 'Enable' under the 'Two-step Verification' section.
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  4. The 'Enable Time-based OTP Authentication' screen appears with a QR code and an option to 'enter key manually'.
    • Launch the authenticator app on your mobile device.
    • Tap , and tap 'Scan a QR code'.
    • Scan the code displayed on your computer screen.
  5. Click 'Next'.
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  6. Copy the recovery code displayed on your computer screen. Click 'Download' to download the code as a .txt file, or click 'Print' to print the same.

    Note: You will require the recovery code to disable two-step verification for your account, in case you lose access to your mobile device where the authenticator app is installed.

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  7. Click 'Continue'.
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  8. Enter the one-time code generated by the Google Authenticator app in your mobile device and click 'Enable'.
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To enter key manually,

  1. In the 'Enable Time-based OTP Authentication' screen, click 'enter key manually'.
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  2. The code will appear on the same popup screen.
    • Launch the authenticator app on your mobile device.
    • Tap , and tap 'Enter a setup key'.
    • Enter the account name, and the key displayed on your computer screen.
    • Select the type of key and tap 'Add'.
  3. Click 'Next'.
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  4. Copy the recovery code displayed on your computer screen. Click 'Download' to download the code as a .txt file, or click 'Print' to print the same.
  5. Click 'Continue'.
  6. Enter the one-time code generated by the authenticator app in your mobile device and click 'Enable'.

Two-step verification is now enabled for your account.

To sign in after two-step verification is enabled with TOTP,

  1. On the sign in screen, enter your email address and password and click 'Sign in'.
  2. You will be prompted to enter the one-time code generated by the authenticator app on your mobile device.
  3. Enter the code and click 'Submit'.
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You will be signed in to your ZipDrive account.

What is recovery code?

A recovery code is generated while enabling two-step verification for your account via Time-based OTP authenticator app. You will need this recovery code to disable two-step verification for your account, in case you lose access to your mobile device on which the Time-based OTP authenticator app is installed. It is therefore very important that you save this code.

To view the recovery code for your two-step verification enabled account,

  1. Sign in to your ZipDrive account.
  2. Navigate to the 'Security Tab' on the LHS menu. Alternatively, you can also click the profile icon displayed on the top-right corner and click 'My Account' to access the 'Security' tab.
  3. Click the 'View recovery code' link under the 'Two-step Verification' section.
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  4. The 'View Recovery Code' popup appears. Enter the one-time code generated by the Time-based OTP authenticator app on your mobile device.
  5. Click 'View' to view / copy the recovery code.
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  6. Click 'Download' to download the code as a .txt file or click 'Print' to print the same.
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How do I disable two-step verification for my account?

To disable two-step verification,

  1. Sign in to your ZipDrive account.
  2. Navigate to the 'Security Tab' on the LHS menu. Alternatively, you can also click the profile icon displayed on the top-right corner and click 'My Account' to access the 'Security' tab.
  3. Click 'Disable' under the 'Two-step Verification' section.
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  4. In the confirmation popup that appears, click 'Disable'.
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Can I disable TOTP authentication for my ZipDrive account, in case I lose access to my mobile device?

Yes, you can disable TOTP authentication for your ZipDrive account.

To disable,

  1. On the sign in screen, enter your email address and password and click 'Sign in'.
  2. You will be prompted to enter the one-time code generated by the Time-based OTP authentication app on your mobile device.
  3. Click the link 'Unable to access my code'.
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  4. In the 'Disable Time-based OTP authentication' page that appears, enter your email address, password and the recovery code received while configuring two-step verification for your ZipDrive account.
  5. Click 'Disable'.
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